FAQs:
The Real Deal on Your Appointment
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How do I make an appointment?
Visit our “Contact Us” page! We are happy to hear your voice through an old fashioned phone call but we totally understand avoiding the phone like the plague, in which case you can email us or fill out one of our online inquiries.
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How do I know what I need?
Great question! The first appointment is like your personal diagnostic detective session with one of our trained clinical psychologists. They’ll work with you to figure out what's going on, spot any underlying issues, and help you decide which of our services will be the most helpful. Think of it like having a map to guide you through the next steps. Whether you need therapy, coaching, medicine, or something else, your psychologist will help you figure it out—no crystal ball required!
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How long are we talking here?
Our first appointment together is a solid 45-60 minutes. We’ll chat, dive into medical history, and lay out some options. Future sessions are typically 30–60 minutes. Psychiatry follow-ups can be even shorter—20–30 minutes.
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What if I don’t Like my provider? Can I switch?
Absolutely! If your first provider doesn’t feel like the right fit, don’t stress! It’s not awkward, it’s not a big deal—think of it like finding the perfect pair of shoes. If they’re not comfy, you try on another pair! We’re just happy you’re happy, and we want you to feel 100% comfortable with your provider. So, if the first one doesn’t click, let us know and we’ll help you find someone who’s a better match. No hard feelings, just making sure you’re on the right track for success (and comfort).
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So... what's this gonna cost?
We’re in network with Blue Cross Blue Shield, but you might still want to check your plan’s fine print for “mental health perks.” We do do a complimentary benefits verification before your first appointment with us and before any testing appointments, but you know your plan better than anyone so feel free to call the number on the back of your card too. If you need help, just call or email us. We can walk you through what you need to ask. Payment is due at each visit, and we accept cards, HSA’s, and cash (in case you still carry it, you retro soul).
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Will you handle insurance, or do I need a degree in billing?
If it’s Blue Cross Blue Shield, we’ve got you covered! Anything else, and we’ll give you a statement to file yourself—it's an exercise in patience, but guess what? we'll help you with this too.
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What if I need to cancel?
Life is unpredictable (we get it), so if you need to reschedule, just give us a call 24 hours ahead. Otherwise, there’s a cancellation fee. We promise we’re not mad; we’re just a little disappointed.
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Do I have to pull my kid out of school for this?
We do have some after-school and weekend slots, but they’re popular! If you need to come during school hours, we’ll happily give you an absence note!
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Can you prescribe meds?
Yes! We can prescribe medication and your prescriber will work directly with your or your child's therapist so everyone’s in sync. No wild card prescriptions here! If you have testing, those results will also be shared with your prescriber.
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Psychological testing? That sounds intense…
Admittedly it does sound intimidating, but it's actually a lot of fun and lucky for you our staff is delightful and you'll probably enjoy the company. Let's hope since you're definitely spending some quality time together. Kids (and adults) will do a mix of puzzles, memory tests, and questions, plus sometimes a little reading and math. We’ll let you know which tests to expect or at least how much time and what to bring to be prepared.
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What’s the damage for testing?
The cost depends on the hours needed for testing, scoring, and writing up a report that’ll make sense to everyone. It’s like ordering a custom-made brain report—one size definitely does not fit all. The good news is you will ALWAYS ALWAYS know the cost of testing BEFORE your testing appointment. We don't want you to be surprised any more than you do. We are all about "same page" vibes over here.
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Will insurance cover testing, or is this on me?
Insurance usually covers some, but definitely not all of the cost (sorry!). We will give them one of those complimentary calls to get the lowdown on deductibles and pre-authorizations. And we'll show you what insurance is paying versus what is out of pocket, you guessed it BEFORE your appointment. Bring your questions, and we’ll help you navigate the jargon jungle.
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How do I explain this to my kid without spiking their stress?
Let’s avoid the “test” word and say it’s more like a “brain adventure.” There’ll be puzzles, stories, and questions to show how they learn best. Snacks are totally allowed (and encouraged). By the end, they’ll feel like a pro, not a test-taker.
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What happens after testing?
After a week or two, you’ll come back solo (unless your teen wants in, we can make them their own feedback too!) for a results session. We’ll go over everything, answer your questions, and send you home with a written report that covers it all. You will leave feeling educated, supported, and probably pretty relieved you decided to finally do this!
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What if I don’t like something that happened in a session or customer service-wise?
If something didn’t sit right with you during a session or with our customer service, let us know! We love honesty (it’s kind of our thing), and most importantly, we love when you’re happy and comfortable. If something’s off, we’re here to make it right. Think of us as your feedback superheroes, ready to swoop in and improve things so you can have the best experience possible. No judgment, no awkwardness—just us listening and making sure you’re feeling good about everything.